Return Policy – SquireGallery

Version 1.0

Last updated: September 29, 2026

Our return policy depends on where your order is delivered.

• 🇪🇺 European Union: Consumers have a statutory 14-day Right of Withdrawal after receiving their order.

• 🌍 Outside the European Union: We offer a 30-day return period for eligible returns.

To be eligible for a return, your item must be unused, undamaged and, where applicable, in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at info@squiregallery.com. Returns must be sent to the return address provided by us after your return request has been approved.

Return shipping costs are the responsibility of the customer unless applicable law provides otherwise.

Items returned without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@squiregallery.com.

Damages and Issues

Please inspect your order immediately upon arrival.

Contact us as soon as possible if:

• your item is damaged;

• your item is defective; or

• you received the wrong item.

Where possible, please include photographs of:

• the Product;

• the packaging; and

• the shipping label.

This helps us assess the issue quickly and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned where permitted by law, including:

• custom-made or personalised Products created according to your specifications;

• gift cards;

• other Products for which a statutory exception applies.

Please note: A standard art print from SquireGallery's regular collection is not considered personalised solely because it is produced through a print-on-demand production partner after purchase.

If you have questions about a specific Product, please contact us before requesting a return.

🇪🇺 Returns Within the European Union

14-Day Statutory Right of Withdrawal

If you are a Consumer receiving an order within the European Union, you generally have the statutory right to cancel or return your order within 14 days of receiving it, without giving a reason.

You may inspect the Product as you would in a physical store. However, handling beyond what is necessary to assess the Product may result in a reduction of the refund where permitted by applicable law.

The Product should be returned in the same condition in which it was received, together with proof of purchase.

Return Costs

During the statutory withdrawal period, return shipping costs are the responsibility of the customer unless applicable law provides otherwise.

Sale Items and Gift Cards

For customers within the European Union, the statutory Right of Withdrawal cannot simply be excluded for sale items.

Specific legal rules may apply to gift cards.

🌍 International Returns – Outside the European Union

If your order was delivered to a country outside the European Union, we offer a 30-day return period for eligible returns.

Return Period

You have 30 days from receiving your order to request a return.

Return Costs

All costs associated with returning an order from outside the European Union are the responsibility of the customer.

Original shipping costs are not refundable.

Sale Items

Items purchased outside the European Union during a sale, clearance or promotional discount cannot be returned, refunded or exchanged unless required by applicable local law.

Gift Cards

Gift cards purchased outside the European Union are non-refundable and cannot be exchanged for cash unless required by local law.

Customs Duties and Import Taxes

To help avoid unnecessary customs charges, please, where applicable:

• clearly mark "RETURNED GOODS" or "Returned Merchandise" on the outside of the package;

• use the same description on the customs declaration form (CN22/CN23) where required;

• include, where possible, a copy of the original invoice or order confirmation;

• mention your original order number.

Important

We cannot accept packages that incur import duties, taxes or customs clearance charges due to an incorrect or incomplete customs declaration.

Where permitted by applicable law, any additional costs resulting from an incorrect customs declaration may be deducted from the refund.

Exchanges

The fastest way to receive another size or design is to return the original item through our return procedure.

Once your return has been approved, you can place a new order.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

🇪🇺 For Customers Within the European Union

When you exercise your statutory Right of Withdrawal, we will issue your refund within 14 days after you notify us that you wish to cancel your order.

If you return your entire order, the original standard shipping costs will also be refunded.

Additional costs for a more expensive shipping method will not be refunded.

We may delay the refund until we have received the returned Product or until you provide proof that it has been returned, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise agreed.

🌍 For Customers Outside the European Union

For returns outside the European Union, refunds will be processed after we have received, inspected and approved the returned item.

We aim to process approved refunds within 10 business days.

Please note that your bank or credit card provider may require additional time before the refunded amount appears in your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@squiregallery.com.

Contact

If you have any questions about returns or refunds, please contact us.

SquireGallery

Eekhoornstraat 4 A3

4817 ES Breda

The Netherlands

Email: info@squiregallery.com

Website: www.squiregallery.com